Contact information

Contact information
Contact Information
At jinso, client satisfaction and transparent communication form the cornerstone of our brand values. Whether you have an inquiry about product materials, wish to modify an eligible order, or require assistance with a free return, our dedicated team is here to support you. We guarantee that all direct inquiries are responded to within 24 business hours.

Please reach out to us through any of the authorized communication channels outlined below:

1. Core Store Contact Channels
Store Brand Name: jinso
Customer Service Email: info@jinso.shop (Preferred channel for order inquiries and returns)
Customer Care Phone Number: +61 (489) 914454
2. Operational Business Hours
Our dedicated support infrastructure operates during the following standard hours:

Days: Monday through Friday (Excluding Australian and United States national public holidays).
Hours: 9:00 AM – 5:00 PM Australian Eastern Standard Time (AEST).
*For our United States clients, please feel free to email us at any time; our digital ticketing system operates continuously to queue requests for prompt early morning replies.*
3. Corporate Ownership Details
The jinso digital platform is entirely owned, financed, and operated under full legal liability by:

Parent Company: AURA SDA PTY LTD
Corporate Registration Numbers: ACN: 657 426 278 | ABN: 15 657 426 278
4. Physical Business Addresses
For official legal correspondence, corporate notices, or administrative inquiries, our physical locations are:

Registered Business Headquarters: 6 O'Connell St, Sydney, NSW, 2000, Australia
Directorate Operations Hub: Unit 19 199 Walker St, NORTH SYDNEY, NSW, 2060, Australia
Important Return Notice: Please do not ship physical product returns to the O'Connell Street corporate headquarters address without an authorized return label. To initiate a free return, please email info@jinso.shop first to ensure processing at our logistics warehouse.